HELP

Where can I purchase games on retail?

• Our retail box and jewel case products are available in the following stores:
• Walmart
• Sam's Club

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What is your return or refund policy?

• We want our retail customers to be able to purchase our retail games with full confidence that the games they purchased will work, or we'll fix the issue. If we are not able to, we offer a full refund for the MSRP of the game. Please contact us here with what game you purchased, and what your issue is.

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Having problems installing games?

• The installer requires for the user to have administrator rights to the PC. If you do not have admin rights on your PC user account, see below:

1. Click on Start or the Windows logo on your taskbar
2. Right click on My Computer or Computer, select Manage
3. On the computer management screen, click on either the + or the arrow on to expand the folder
4. Click on the Users folder, your user name should appear on the column to the right
5. Right click on your user name and select properties
6. Click on the Member Of tab
7. Click on the add button
8. Click on advanced button
9. Click on Find Now button
10. Double click on administrators on the search results list
11. Click ok until you exit out of all open windows
12. After following the steps below, try to reinstall the games

• If the actual installer screen still fails to start up the individual installers, you can try:

1. If you have Windows XP click on Start on the taskbar; if on Vista or Win 7, click on the Microsoft Logo on the taskbar
2. Choose My Computer on the menu that pops up
3. Right click on the CD/DVD drive where the disc is inserted, usually D: and choose explore
4. Locate the folder fscommand and double click to open
5. Install each individual games using the installer files, usually found as "Game Title.exe" double clicking
6. If this still does not help, copy the individual game installers to the desktop and install from there.

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Looking for disc version patches?

• Murder, She Wrote

Patch: Case 3, Footprint Crash Bug (PC Only)

Patch Notes: This patch fixes the crash bug that occurs after finding the 3 footprints on case 3

Download the file below and install in default directory, usually: c:\Program Files\Legacy Interactive\Murder, She Wrote

Murder, She Wrote PC Patch

Patch: Case 1, Jewelry Puzzle Crash Bug (Mac Only)

Patch Notes: This patch fixes the crash bug that occurs during the jewelry mini-game puzzle on case 1

Download the file below and install in default directory, then place it in the same folder as "Murder, She Wrote.app", then double–click the mswmacpatch.tar.gz to uncompress the file (a file named mswmacpatch.app should appear in the same folder as Murder, She Wrote.app). Then, double–click on mswmacpatch.app and the patch process will start. You will see the following message when complete: "Murder, She Wrote patch successfully applied".

Murder, She Wrote Mac Patch

• The Lost Cases of Sherlock Holmes

Patch: Adobe Flash Player 10.0 Crash

Patch Notes: This patch fixes the crash bug caused by the automatic Flash Player update to Flash 10.0

Download the file below and install in default directory, usually: c:\Program Files\Legacy Interactive\Lost Cases of Sherlock Holmes

The Lost Cases of Sherlock Holmes PC Patch

• The Tuttles Madcap Misadventures

Patch: Chapter 7 & 14 Playability Fixes

Patch Notes: Fixes platform heights on chapters 7 & 14 for computers that have performance issues.

Download and unzip the file and place it in the "data" folder within the default installation folder, usually: c:\Program Files\Legacy Interactive\The Tuttles Madcap Misadventures\data

The Tuttles PC Patch

• Pet Pals: Animal Doctor

Patch: Windows Vista & Answering Machine Bug

Patch Notes: Fixes the answering machine error during the fifth group of patients and enables Windows Vista compatibility

Download the file below and install in default directory, usually: c:\Program Files\Legacy Interactive\Pet Pals: Animal Doctor

Pet Pals PC Patch

Pet Pals Mac Patch

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Having problems with Windows 10?

• Windows 10 is brand new and known to have compatibility issues. However, it has built in compatibility settings. Please see below for instructions on how to activate Compatibility Mode:

1. Right-click on the game's icon
2. Select "Properties"
3. Select the "Compatibility" tab
4. Check the box next to "Run this program in compatibility mode for:"
5. In the drop down menu, select "Windows XP (Service Pack 3)" or "Windows 7"
6. You may also want to check mark the following other options:

1. Disable visual themes
2. Disable desktop composition
3. Disable display scaling on high DPI settings
4. Run this program as an administrator

Please also ensure that you have the latest driver updates. Please run Windows Update and download the latest version of Microsoft DirectX here: http://www.microsoft.com/en-us/download/details.aspx?id=3

Finally, depending on your computer's setup, you may also need to update your hardware-specific video drivers. To do so, please follow the below instructions:

1. Right-click on an empty part of your desktop
2. Select the "Screen Resolution" option
3. Click on "Advanced settings"
4. A new window should pop up with the name of your monitor and video card
5. In the Adapter tab, next to your video card name, click on "Properties"
6. Another new window should pop up. Click on the "Driver" tab.
7. Click on "Update Driver" then "Search automatically for updated driver software"
8. Follow the onscreen instructions

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Receiving "Untrusted Publisher" error message?

Microsoft recently added new security features to Windows that can block relatively uknown programs and publishers. Legacy Games is a small company that is trying to build its reputation with these new security features, but it may take some time. In the meanwhile, you can use these methods to download and install our games:

http://www.technicalnotes.org/fix-this-publisher-has-been-blocked-from-running-software-on-your-machine-in-windows-10/

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Trouble installing Nancy Drew games?

The Nancy Drew games automatically install the latest Microsoft drivers to ensure the games run properly, but this might take some time. It is recommended that you close all other applications and let the installer run until completion, which may take up to 30-40 minutes depending on your computer. The progress bar may appear stalled during the installation of these drivers. If the progress bar appears to be stalled for more than 1 hour, please follow this guide below:

1. Click on Start or the Windows logo on your taskbar
2. Click on My Computer or Computer
3. Locate your DVD drive, typically labeled "(D:)"
4. Right-click on this Drive and select "Open" or "Explore"
5. Open the "fscommand" folder
6. Locate the folder with the name of the game you wish to install
7. Copy this folder from the disc to your desktop
8. Open the newly copied folder
9. Open the "Files" folder
10. Open the "Game" folder
11. Double click on the game name to start the game
12. Repeat with the other game title

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If you did not find an answer to your problem, contact us here.